Support
Support
Response time · business hours (UTC+3)
Reach DALI engineering, file a bug, or request a feature.
Every DALI deployment has a direct support path to engineering. Use email for urgent issues and the Forgejo tracker for feature requests or non-blocking questions.
File a bug
Email support@daliplan.com with:
- DALI version (Help → About).
- Attached diagnostic bundle (Help → Export logs).
- Short reproduction steps.
Request a feature
Open an issue on the DALI Forgejo tracker.
SLA
- Critical (clinical blocker)
- 1 business hour response · 24 h fix target
- Standard
- 1 business day response
- Feature request
- Best effort · quarterly roadmap review